The Salzburger Advent Singing

Terms and conditions

The legal basis of the GTC is the Consumer Protection Act (KSchG) as amended in 2021 and the Distance and Off-Premises Transactions Act (FAGG) as amended in 2017 For reasons of better readability, the simultaneous use of the language forms male, female and diverse (m, f, d) is dispensed with. All personal designations apply mutatis mutandis to genders.


The copyright of this website, as well as all published and self-created content, remains solely with Kulturwerk Salzburg GmbH. The use of such text documents, graphics, images and other data is not permitted without the consent of Kulturwerk Salzburg GmbH. All brands and trademarks mentioned on the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owners. The mere mention of a trademark does not imply that it is not protected by third-party rights!

data privacy

The protection of personal information (name, address, telephone number, e-mail…) is an important concern for us. We therefore assure our customers that we comply with the statutory provisions of the Data Protection Act,, and the General Data Protection Regulation.

personal data

No personal data will be collected or processed by Kulturwerk Salzburg GmbH without your consent. As the customer, you alone decide whether this data should be disclosed to Kulturwerk Salzburg GmbH and processed by it within the framework of the business relationship. If you have provided us with your data, we will use it to process your orders, answer your inquiries and provide you with access to regular special information offers as part of our customer relationship management. Your data will be treated with the utmost care and will not be sold to third parties or marketed in any other way.

General information

Our website automatically collects information that is not assigned to a specific person. Such information includes, for example, access rates, average time spent on the site and the pages accessed. This information is used to continuously improve the website and to tailor it to the wishes of visitors.


The sale of admission tickets is a leisure service within the meaning of Section 5c(4)2 KSchG. These are therefore excluded from the statutory right of withdrawal (§ 5e KschG). There is no right of withdrawal for tickets ordered by telephone or online in accordance with Section 18(1)(10) FAGG.

Disclaimer and content of the online offer

Kulturwerk Salzburg GmbH accepts no responsibility for the currency, accuracy, completeness or quality of the information provided on this website. Liability claims against Salzburger Heimatwerk relating to material or non-material damage caused by the use or non-use of the information provided or by the use of incorrect or incomplete information are fundamentally excluded – unless there is evidence of wilful intent or gross negligence on the part of Salzburger Heimatwerk.

bargain and sale

Our general terms and conditions apply to all written, electronic (online store, e-mail and fax) and telephone orders and are accepted by the customer with every order. The delivery time is approx. 10 to 14 days after receipt of order. The prices quoted by us include the respective statutory value added tax. In addition to the purchase price, we charge shipping costs, which are listed individually for each product. Apart from this, there are no further costs for you. Young people under the age of 18 require the signature of a legal representative.

exclusion of pension rights adjustment

There is no right of withdrawal for tickets ordered by telephone or online in accordance with § 18 para. 1 no. 10 FAGG. Cancellation of paid tickets is not possible. However, subject to reservation, there is the possibility of resale on a commission basis at the customer’s risk. In this case, a refund can only be made in the amount of the ticket price achieved through the resale less a commission fee.

privacy policy

legal basis

The EU General Data Protection Regulation, the Data Protection Act and the Data Protection Amendment Act 2018 serve the right to protection of personal data. We process your data exclusively on the basis of the statutory provisions (GDPR, DSG, TKG 2021).


Responsible for data processing: 3 Kulturwerk Salzburg GmbH Residenzplatz 9 A-5010 Salzburg Phone +43 662 843182 E-Mail

Purpose limitation, legal basis, storage duration and data recipients

3.1 We require the collected personal data for contract fulfillment, billing, assertion of contractual claims, for customer service purposes and for advertising purposes. The data is collected, stored, processed and used for this purpose. [3.2 The processing of your personal data is justified in particular on the basis of your consent (Art. 6 para. 1 lit a GDPR). Failure to provide the data may have various consequences.

3.3 We process your personal data, in particular your master data (surname, first name, address, e-mail address, telephone and fax number, customer number), as far as necessary, for the duration of the entire business relationship (from the initiation, processing to the termination of a contract) and beyond that in accordance with the statutory storage and documentation obligations arising, inter alia, from the German Commercial Code (Unternehmensgesetzbuch). (UGB), the Federal Fiscal Code (BAO), as well as until the end of any legal disputes, ongoing warranty and guarantee periods, etc.. [3.4 As part of the operation of our website, we commission software service providers and agencies who may gain access to your personal data in the course of their activities, provided that they require the data to fulfill their respective services. They have undertaken to comply with the applicable data protection regulations. Data processing contracts have been concluded in accordance with Art. 28 GDPR. You can request further information on the processors commissioned by us at


When you visit our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of access, the IP address of the user, data of the accessing computer, in particular the browser and operating system, the amount of data and the notification of successful access, as well as information that you yourself provide, e.g. by registering on our website. This access data is used by us for internal statistical purposes in order to ensure the security of our website and to optimize it.


5.1 You can register for our newsletter on the website using the double opt-in procedure. After registering, you will receive an e-mail asking you to confirm your registration. It is not possible to send our newsletter without providing this data. You can unsubscribe from thenewsletter by clicking on the unsubscribe link at the end of each newsletter. [5.2 We commission processors to send our newsletter. These processors have undertaken to comply with the applicable data protection regulations. An order processing contract has been concluded in accordance with Art. 28 GDPR. You can request further information on the processors commissioned by us at


6.1 We would like to point out that for the purpose of simplifying the shopping process and for later contract processing, the IP data of the connection owner is stored by the webshop operators within the framework of cookies, as well as the name, address and contact data of the buyer. In addition, this data is also stored by us for the purpose of processing the contract. The data provided by you is required to fulfill the contract or to carry out pre-contractual measures. Without this data, we cannot conclude the contract with you. The webshop operators have undertaken to comply with the applicable data protection regulations. An order processing contract has been concluded in accordance with Art. 28 GDPR. You can request further information on the processors commissioned by us at [6.2 Data will not be transmitted to third parties, with the exception of the transmission of the data required for payment to the payment service provider and the address to the shipping company commissioned by us to deliver the goods.

Cookies, Tracking Tools, Web Analysis

7.1 We use cookies, which are small text elements that are used to store information in web browsers. Cookies are recognized the next time you visit our website and contribute significantly to speeding up loading processes and making the use of our services more convenient for you. The information recognized and stored by cookies is used to recognize you, but also to analyze your user behavior. They are stored on the server of the respective provider, who has undertaken to us as the processor to comply with the applicable data protection standards.
After you have visited our website, cookies remain stored on your device unless you refuse them from the outset or actively delete them. Actively deactivating cookies may impair the functionality of our website for you. You can also prevent the storage of cookies by selecting the appropriate settings in your browser software. However, we would like to point out that in this case you may not be able to use all the functions of our website.
You can also prevent the transmission of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available on the website. However, the plug-in is only available for certain browser programs. [7.2 We also use third-party content on our website to make our Internet presence as informative and convenient as possible for you. This includes, for example, Google Maps or YouTube. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer you to the privacy policies of the respective providers. [7.3 We use Google Analytics, a web analysis service of Google Inc. 1600, Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies. The information generated by the cookie about your user behavior is usually transferred to a Google server in the USA and stored there. Your IP address is shortened beforehand within the European Union and thus anonymized or at least pseudonymized. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. In this context, please also note Google’s privacy policy, in particular the information available under the following two links: and

Consent and right of withdrawal

8.1 If your consent is required for the processing of your data, we will only process it after you have given your express consent.

8.2 In principle, we do not process data of minors and are not authorized to do so. By giving your consent, you confirm that you have reached the age of 18 or that you have the consent of your legal representative. [8.3 You can revoke your consent at any time at the following e-mail address: In such a case, the data previously stored about you will be anonymized and subsequently only used for statistical purposes without personal reference. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Data security

Kulturwerk Salzburg GmbH uses technical and organizational security measures to protect the stored personal data against accidental or intentional manipulation, loss or destruction and against access by unauthorized persons. Our security measures are continuously improved in line with technical progress.

Your rights

10.1 You have the right to obtain information from the controller

Kulturwerk Salzburg GmbH
Residenzplatz 9
A-5010 Salzburg
Telephone +43 662 843182

about the personal data concerned at any time. Insofar as there is no legal obligation to retain data, you have the right to have this data deleted and to object to its processing. You also have the right to rectification of the data and to restriction of processing, to data portability and to lodge a complaint with the Austrian Data Protection Authority (Wickenburggasse 8-10, 1080 Vienna, e-mail:

10.2 Please contact us regarding your rights at or write to us at
Kulturwerk Salzburg GmbH
Residenzplatz 9
A-5010 Salzburg


The webshop must be integrated on the new homepage in such a way that the GTCs are accessible and are also the basis for the webshop without any doubt.