{"id":10350,"date":"2024-03-06T13:13:50","date_gmt":"2024-03-06T12:13:50","guid":{"rendered":"https:\/\/www.salzburgeradventsingen.at\/faq\/"},"modified":"2026-09-17T02:15:03","modified_gmt":"2026-09-17T00:15:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.salzburgeradventsingen.at\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here you will find answers to frequently asked questions about the Salzburg Advent Festival. From ticket orders to hotel bookings – we have the answers to your questions!<\/p>\n

Your question was not included? Then contact us here<\/a><\/span>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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General<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the Salzburg Adventsingen family-friendly?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, the Salzburg Adventsingen is an event for the whole family!<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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A hallmark of the Salzburg Adventsingen is its fresh annual production, shedding new light on the traditional Christmas story. What remains constant is the sacred “Andachtsjodler” at the end of the performance, creating an unforgettable climax as the audience joins in song.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Your Visit & Event Details<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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There is no strict dress code. Nevertheless, many guests opt for elegant, occasion-appropriate attire to reflect the unique atmosphere of the Salzburg Adventsingen. Traditional Austrian attire (Tracht) is warmly welcomed.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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No, the performances last about 1 hour and 45 minutes and take place without an intermission.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, current program booklets can be purchased in the foyer of the Large Festival Hall on performance dates.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow are the seats arranged at the Gro\u00dfes Festspielhaus?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Seating arrangements comply with all legal regulations.<\/span> Please remain in your assigned seat. Salzburger Adventsingen reserves the right to provide alternative seating within the same category if required for operational reasons.<\/span> Kindly follow the instructions of our front-of-house staff. If you require a wheelchair space, please inform us at the time of booking whether an accompanying seat is needed nearby. For detailed information on wheelchair-accessible seating across all venues, please contact the Salzburger Adventsingen Ticket Office.<\/i><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Tickets, Booking & Service<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All ticket orders and purchases are final and binding. Returns are only accepted for sold-out performances to be offered for resale on commission, for which a 10% fee applies. Salzburger Adventsingen cannot guarantee that returned tickets will be successfully resold. Refunds\u2014subject to the receipt of necessary banking information\u2014will be processed from the day after the scheduled performance (or following the last performance listed on the commission receipt). For detailed terms, please consult our Terms and Conditions.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You are naturally welcome to pass your tickets on to family or friends.<\/p>\n

However, please note that purchasing tickets for commercial resale or transferring them without prior approval from Salzburger Adventsingen is not permitted. Offering tickets publicly through online platforms, auctions, media, or press is also prohibited. Salzburger Adventsingen reserves the right to bar anyone violating these terms from future ticket purchases and to invalidate affected tickets without a refund.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I pay my invoice?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Upon receiving your invoice, please transfer the payment within the specified period, including the payment reference number. If you opted to pay by credit card during checkout, the invoice amount will be automatically billed to your card on the due date. Salzburger Adventsingen accepts Mastercard, American Express, Diners Club, Visa, and JCB. Payments via bank transfer (buyer covers transfer fees), cash, and debit card (Maestro) at the venue are also accepted.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre discounted tickets available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Because Salzburger Adventsingen works with exceptionally tight pricing margins, we cannot offer ticket discounts for children, youths, Culture Pass holders, or last-minute buyers. We appreciate your understanding.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Please be aware that buying tickets for commercial resale or passing them on without prior approval from Salzburger Adventsingen is not allowed. Even if permission is granted, tickets remain personalized. Additionally, offering tickets publicly through online platforms, auctions, media, or press without express permission is prohibited. Salzburger Adventsingen reserves the right to bar violators from future purchases and invalidate affected tickets without a refund.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you bought your tickets online, they will be sent to you via email. You can either use the print@home option or simply save the ticket PDF on your smartphone or iPad to present at the entrance. If you do not have an email address for electronic delivery, your tickets can be sent by mail upon providing your postal address. Please note that postal dispatch is no longer available within three weeks of the first performance; in this case, tickets must be collected on site. Depending on postal services in your home country, deadlines for mail delivery may apply even earlier.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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My tickets have not arrived by mail.<\/strong>
Please contact our ticket service.<\/p>\n

Ticketservice Salzburger Adventsingen<\/strong>
Kulturwerk Salzburg \u2013 Neue Residenz
Residenzplatz 9, A-5010 Salzburg<\/p>\n

CONTACT<\/strong>
Tel: +43 662 843 182
E-Mail: service@salzburgeradventsingen.at<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Organization, Travel & General Information<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Gro\u00dfes Festspielhaus is fully accessible and offers dedicated wheelchair seating. Accessible restrooms are also available. For reservations and further details, please contact our team at\u00a0service@salzburgeradventsingen.at<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Photography and video recording during the performance are not permitted. Up-to-date photo and video material is available on our website and official Salzburger Adventsingen social media channels. We will also post timely updates there regarding potential TV and radio broadcasts.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Altstadtgarage A + B<\/strong>
The closest parking facilities are the Altstadtgaragen A & B\u2014also referred to as the M\u00f6nchsberg Garages.
Please be aware that owing to ongoing construction work this season, Altstadtgarage B has no direct access to the Gro\u00dfes Festspielhaus.

\nGeneral:
\n<\/strong>Please note that the maximum clearance height for entry is 2.05 meters. Accessible parking spaces for persons with disabilities are provided on all parking levels.<\/p>\n

Weitere Parkm\u00f6glichkeiten in der Salzburger Altstadt finden Sie hier https:\/\/salzburg-altstadt.at\/de\/magazin\/parken-in-salzburg<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I reach the Festspielhaus on foot via the Neutor?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, pedestrians and cyclists (pushing bicycles) can pass through the 130-meter Neutor Tunnel without restrictions.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a height limit for tour buses in the Neutor?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes! Due to the complete closure of the Neutor to vehicular traffic (currently expected until March 2027), access to Hofstallgasse for buses (with a valid bus permit) and taxis is restricted to routes via Staatsbr\u00fccke or M\u00fcllner H\u00fcgel.<\/span> Vehicles must not exceed a maximum height of 3.70 meters (strict limit!).<\/span> Special arrangements are in place for taller coaches.<\/span> For full regulations regarding tour buses, please visit https:\/\/www.salzburgeradventsingen.at\/service\/reisebusse\/<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ Here you will find answers to frequently asked questions about the Salzburg Advent Festival. From ticket orders to hotel bookings – we have the answers to your questions! Your question was not included? Then contact us here. General Is the Salzburg Adventsingen family-friendly? Yes, the Salzburg Adventsingen is an event for the whole family! […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":140,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10350","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.salzburgeradventsingen.at\/en\/wp-json\/wp\/v2\/pages\/10350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salzburgeradventsingen.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.salzburgeradventsingen.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.salzburgeradventsingen.at\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salzburgeradventsingen.at\/en\/wp-json\/wp\/v2\/comments?post=10350"}],"version-history":[{"count":6,"href":"https:\/\/www.salzburgeradventsingen.at\/en\/wp-json\/wp\/v2\/pages\/10350\/revisions"}],"predecessor-version":[{"id":14103,"href":"https:\/\/www.salzburgeradventsingen.at\/en\/wp-json\/wp\/v2\/pages\/10350\/revisions\/14103"}],"wp:attachment":[{"href":"https:\/\/www.salzburgeradventsingen.at\/en\/wp-json\/wp\/v2\/media?parent=10350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}